Need help with Stock Sync Sheets?
Get support for Stock Sync, Dashboard, Settings, Manual Review, Confirmed Matches, Product Builder, AI Review, Sheet Push, Push on Sale, Price Sync Add-On, and troubleshooting WooCommerce Google Sheets workflows.
- ✔ Get help faster by sending the right details first
- ✔ Use guides and documentation before deeper troubleshooting
- ✔ Contact support for setup issues, bugs, workflow questions, logs, and matching problems
Get support faster
The fastest way to get useful help is to send enough detail so the issue can be understood and reproduced properly.
Tell us which page or workflow
Tell us exactly where the issue happens: Dashboard, Settings, Stock Sync, Manual Review, Confirmed Matches, Ignored Matches, Blacklist, Product Builder, AI Review, Sheet Editor, Sheet Push, Push on Sale, or Price Sync Add-On.
Include your versions
Include your WordPress version, WooCommerce version, Stock Sync Sheets version, Price Sync Add-On version if active, PHP version if known, and whether the issue is on staging or live.
Describe what happened
Explain what you expected, what actually happened, and what exact step triggered the problem. Clear reproduction steps make troubleshooting much faster.
Add screenshots or logs
Attach screenshots, Sync Logs, Product Builder logs, AI Review status, Sheet Push logs, Price Sync logs, or exact error messages where possible.
Before contacting support
Many setup issues can be solved faster by checking the guides first, especially if you are still in the early Dry Run stage.
Check these first
If you are setting up Stock Sync Sheets for the first time, these checks usually solve the most common early issues.
- Make sure your Google Sheet ID and tab name are correct.
- Check that the correct matching and quantity columns are selected.
- Confirm the row range is pulling the rows you expect.
- Confirm the correct sheet is enabled on the Stock Sync page.
- Use Load Sheet Preview before trusting the sync.
- Run a Dry Run before attempting a live stock update.
- Review uncertain items in Pending Manual Product Matches rather than forcing a live sync too early.
- Check Confirmed Matches after successful matching.
- Check Ignored Matches and Blacklist if wrong matches keep appearing.
- Only enable scheduled syncs after the Dry Run and first live workflow are working properly.
Module-specific support checklists
Use the right checklist for the part of the plugin you are asking about. This makes your support email clearer and cuts down repeated questions.
Stock Sync support checklist
Send these details for stock sync, Dry Run, live sync, matching, variation stock, schedules, or logs.
- Sheet ID and tab name, or a screenshot of the settings.
- Matching column, quantity column, and row range.
- Whether the issue happens in Dry Run, live sync, or scheduled sync.
- Screenshot of the Stock Sync page showing enabled sheets.
- Relevant Sync Log entries.
- Example sheet row and matching WooCommerce product.
- For variation issues: product ID, SKU, parent SKU, parent ID, product type, and variation attributes.
Product Builder support checklist
Send these details for product creation, product updates, mapped fields, Product Builder preview, imports, or product type issues.
- Screenshot of Product Builder mappings.
- Example sheet row being created or updated.
- Whether the product is simple, variable, variation, grouped, external, virtual, or downloadable.
- Product ID/SKU/parent SKU/parent ID if relevant.
- Which fields are not importing or updating as expected.
- Product Builder log output.
- Screenshot of the affected WooCommerce product after import.
AI Review support checklist
Send these details for AI Settings, AI-assisted Preview, staged AI drafts, approvals, imports, or OpenAI API issues.
- Whether your own OpenAI API key is saved and active.
- Which model or AI setting is selected, if visible.
- Screenshot of AI Settings and AI Review status.
- Example product row used for AI generation.
- Whether the issue is generation, review, approval, or import.
- Any API error message shown in the plugin.
- Confirm whether the issue affects titles, descriptions, bullet features, SEO title, meta description, or focus keyphrase.
Sheet Push / Push on Sale support checklist
Send these details for Full Export, Incremental Push, Push on Sale, store-to-sheet updates, or shared stock hub workflows.
- Which push workflow is affected: Full Export, Incremental Push, or Push on Sale.
- Screenshot of Sheet Push settings and mapped columns.
- Whether the sheet can be written to by the plugin.
- Example WooCommerce product or order that should have pushed stock back.
- Sheet Push log or export log entries.
- Whether this is one store or a multi-store/shared sheet setup.
- Expected sheet value versus actual sheet value.
Price Sync Add-On support checklist
Send these details for regular price sync, sale price sync, price-specific manual review, confirmed price matches, schedules, or price logs.
- Price Sync Add-On version.
- Regular price column and sale price column.
- Example sheet row with expected price values.
- Confirmed price match status for the affected product.
- Whether the issue happens in Dry Run, live sync, or scheduled price sync.
- Price Sync log entries.
- Expected WooCommerce regular/sale price versus actual price after sync.
Dashboard / general workflow checklist
Send these details for Dashboard counts, module status, navigation, schedules, or page visibility problems.
- Screenshot of the Dashboard area showing the incorrect status.
- Which module status looks wrong.
- Whether the issue appears after refresh, save, sync, or schedule change.
- Current schedule setting for the affected workflow.
- Any related log entry from Stock Sync, Sheet Push, Product Builder, or Price Sync.
- Whether this is on staging or live.
Documentation and help resources
Use these if you want to solve setup questions yourself first or send better information when contacting support.
Quick Start Guide
Best for first-time setup, Dry Run, Stock Sync page checks, manual match review, confirmed matches, and the first live sync.
Guides hub
Use the documentation hub for Dashboard, Stock Sync, Settings, Manual Review, Product Builder, AI Review, Sheet Push, Push on Sale, Price Sync Add-On, and troubleshooting.
Stock Sync page
Use this page if you need a clearer explanation of the stock sync workflow, Dry Run, manual review, logs, and variation-aware stock wording.
Product Builder page
Use this page if you need a clearer explanation of product creation, product updates, mapped fields, AI-assisted Preview, and AI Review.
Sheet Push page
Use this page if you need a clearer explanation of Full Export, Incremental Push, Push on Sale, and shared stock sheet workflows.
Price Sync Add-On page
Use this page if you need a clearer explanation of regular price sync, sale price sync, confirmed matches, Dry Run checks, and price logs.
What support can help with
Support is best used for real setup issues, troubleshooting, product questions, and workflow guidance that goes beyond the basic documentation.
Installation and setup
Help with getting Stock Sync Sheets connected correctly and understanding the early workflow.
Troubleshooting problems
Unexpected behaviour, unclear sync results, matching issues, logs, schedules, or suspected bugs.
Workflow questions
Advice on Dry Run usage, manual review, confirmed matches, ignored matches, blacklist, Product Builder, AI Review, Sheet Push, or Price Sync Add-On.
License and billing questions
Questions about access, renewals, refunds, and the buying flow through WooCommerce.com.
What to include in your email
A good support email makes a big difference. This is the quickest format to use.
Recommended support email format
Copy this structure when sending support requests:
- Plugin name and plugin version.
- Price Sync Add-On version if the issue is price related.
- WordPress version and WooCommerce version.
- Whether the issue is on staging or live.
- Which page or feature the issue affects.
- What you expected to happen.
- What actually happened instead.
- Exact steps to reproduce the issue.
- Screenshots, logs, or error messages.
- Whether this happened during Dry Run, live sync, scheduled sync, Product Builder import, AI generation, Sheet Push, Push on Sale, or Price Sync.
What support cannot do quickly without details
Some issues cannot be diagnosed properly from a vague message. Sending complete details avoids delays.
“It does not work” is not enough to troubleshoot safely
For sync, matching, product import, AI, Sheet Push, or Price Sync problems, support needs the exact page, settings, screenshots, logs, example row, expected result, and actual result. Without those details, the first reply will usually need to ask for more information.
Too vague
“The sync is broken.”
Useful
“On the Stock Sync page, Dry Run shows Flower 7 matching the parent product instead of the variation. Here is the row, mapped fields, Sync Log entry, and WooCommerce product screenshot.”
Ready to get help?
Email support@appsforwp.com with your setup details, screenshots, logs, example rows, expected result, and actual result. Use the guides page first if you are still in the initial setup stage.
Email Support Open Guides