Need help with Stock Sync Sheets?
Get support for setup questions, troubleshooting, stock sync issues, and general guidance for using Stock Sync Sheets with WooCommerce and Google Sheets.
- ✔ Get help faster by sending the right details first
- ✔ Use guides and documentation before deeper troubleshooting
- ✔ Contact support for setup issues, bugs, and workflow questions
Get support faster
The fastest way to get useful help is to send enough detail so the issue can be understood and reproduced properly.
Tell us which plugin and page
Let us know exactly which AppsForWP plugin you are using and which page or workflow the issue happens on, such as Settings, Viewer, Confirmed Matches, Product Builder, or Sheet Push.
Include your versions
Include your WordPress version, WooCommerce version, and plugin version so the environment can be understood more accurately.
Describe what happened
Explain what you expected, what actually happened, and what step triggered the problem. Clear steps make troubleshooting much faster.
Add screenshots or logs
Attach screenshots, sync logs, or exact error messages where possible. These often save a lot of back-and-forth.
Before contacting support
Many setup issues can be solved faster by checking the guides first, especially if you are still in the early dry run stage.
Check these first
If you are setting up Stock Sync Sheets for the first time, these checks usually solve the most common early issues.
- Make sure your Google Sheet ID and tab name are correct.
- Check that the correct matching and quantity columns are selected.
- Confirm the row range is pulling the rows you expect.
- Run a dry sync before attempting a live stock update.
- Review uncertain items in Manual Match rather than forcing a live sync too early.
- Check Confirmed Matches after successful matching.
- Only enable scheduled syncs after the dry run workflow is working properly.
Documentation and help resources
Use these if you want to solve setup questions yourself first or send better information when contacting support.
Quick Start Guide
Best for first-time setup, dry runs, manual match review, confirmed matches, and the first live sync.
PDF manual
Use the downloadable guide if you want a printable reference while working inside WordPress.
Guides and walkthroughs
Use the guides page for setup help, supporting videos, and broader workflow explanations.
Product page
Useful if you are still checking what is included in the main plugin versus what is handled by separate add-ons.
What support can help with
Support is best used for real setup issues, troubleshooting, product questions, and workflow guidance that goes beyond the basic documentation.
Installation and setup
Help with getting Stock Sync Sheets connected correctly and understanding the early workflow.
Troubleshooting problems
Unexpected behaviour, unclear sync results, matching issues, logs, or suspected bugs.
Workflow questions
Advice on dry run usage, manual review, confirmed matches, ignored matches, Product Builder, or Sheet Push.
License and billing questions
Questions about access, renewals, and the buying flow through WooCommerce.com.
What to include in your email
A good support email makes a big difference. This is the quickest format to use.
Recommended support email format
Copy this structure when sending support requests:
- Plugin name and plugin version
- WordPress version and WooCommerce version
- Which page or feature the issue affects
- What you expected to happen
- What actually happened instead
- Any screenshots, logs, or error messages
- Whether this happened during Dry Run or live sync
Ready to get help?
Email support@appsforwp.com with your setup details, screenshots, logs, or error messages, and use the guides page first if you are still in the initial setup stage.
Email Support Open Guides